2nd Level Service Desk Engineer

Location – Milton Keynes – Hybrid
Salary – £24,000 to £26,000 Per Annum
Start Date – ASAP

The Company:
Our client is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. They work with a wide range of clients, with an equally wide range of needs and ambitions, helping their clients transform the way they do business by providing them with flexible & secure platforms to operate on. They are one of the most awarded Microsoft partners in the UK, have a long track record of success, delivering truly transformational solutions and services for their clients.

The Role:
Our client is looking for an experienced 2nd Line Support Engineer to join their team in Milton Keynes and provide support to one of their many clients. The role will suit someone who has been in a similar role previously and has developed strong analytical and technical skills, having hands on experience in the IT industry.
As part of the role, you will be responsible for taking ownership and managing tickets through resolution or escalation. You are used to meeting your SLAs. Troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.
Ensuring personal and team objectives are achieved and providing further guidance when necessary. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism is one of the key responsibilities of the role.

Required skill-set:

• MS Windows Server Technologies (Intermediate knowledge)
• Office 365
• Active Directory
• VMWare VSphere
• Able to communicate verbally and in writing to both technical and non-technical audiences.
• Creative, analytical problem solver with the ability to apply original and innovative thinking.
• Methodical approach suitable to resolution of client requirements.
• Able to manage changing workload and priorities.
• Able to work both within a team and using own initiative.
• Group Policies – create, breakdown, troubleshoot issues – desirable
• Firewalls, Routers & VPN’s – install, configure & troubleshoot – desirable
• Citrix Xenapp + Netscaler – desirable
• Cisco / Sonicwall – install & configure – desirable

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Job Reference: RL6735