Field Services Engineer (Level 2)
Salary – £27-£30K per annum
Location – Milton Keynes
Curo are partnering with one of the UK’s leading technology services, solutions and support providers. They have a passion for helping ambitious organisations and their people to succeed, and supporting their clients to transform the way they do business by providing them with flexible & secure platforms to operate on. A Microsoft partner, with a long track record of success delivering truly transformational solutions and services for their clients. They operate globally, with offices in London, Manchester, Milton Keynes, Reading and Cape Town, South Africa.
We are looking for a candidate with previous experience as a field base or service desk engineer supporting SME’s. Confident communication skills are a must, as you will be in a customer facing role. You will be familiar with working to SLA’s to meet both customer and contract requirements. Working as part of a wider service delivery function, supporting multi-site clients. Intermediate knowledge in the following will be required – MS Windows Server Technologies, Office 365 Administration, Exchange Technologies, Active Directory, Firewalls, Router & VPN Technologies, Office 365, VMWare, and NAS & Storage Technologies.
This role requires an experienced Site-Based Cover Engineer. You will be joining a friendly team in Milton Keynes and attend client sites to cover for site-based service desk engineers when they are on annual leave, sick or training. You will provide onsite support to clients based in London, Tring, Luton, and Oxford.
- Hardware and software installations.
- Manage and work to internal and customer SLA’s, escalating any concerns.
- Create and maintain customer specific infrastructure documentation.
- End to end ownership of problem resolution.
- Managing client expectations through clear communications.
- Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
- Onsite cover (Holiday/Sickness cover for site-based Engineers).
- Undertake all other reasonable requests.
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Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.
Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
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