Infrastructure Engineer

Salary – £45,000 – £50,000 Per annum Negotiable
Benefits – Pension, Life Insurance, Income Protection, Healthcare Plan, Discounted Private Medical & Dental, Wellness Platform, IT Equipment Purchase Scheme, Birthday Leave, Wedding Extra Leave, Personal Development & Training Courses

The Client:
We are partnering with one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. They work with a wide range of clients, with an equally wide range of needs and ambitions, helping their clients transform the way they do business by providing them with flexible & secure platforms to operate on. They have a long track record of success, delivering truly transformational solutions and services for their clients.

The Candidate:
This would suit a candidate with excellent verbal communication skills as well as exceptional analytical and technical skills, to enable successful collaboration with the entire on-site team.

Existing SC Clearance would be beneficial, SC eligibility essential.

The Role:
Ensuring SLAs (Service Level Agreements) are met, by troubleshooting, maintaining, and supporting a wide range of systems. Dealing with queries and complaints, and reporting client-facing risks and customer feedback. Working as a Team to provide onsite, and some hybrid technical support. This can include incidents, problems, change requests or projects depending on the requirement.

This role is predominantly on-site, so please only apply if you can commute to the location.

Duties:

• Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual, polite and with empathy).
• Take ownership of tickets allocated, and professionally manage them through to resolution or escalation.
• Ask targeted questions to apply accurate troubleshooting.
• Contribute fully as an active team member and ensure personal and team objectives are achieved.
• Maintain a professional relationship with clients and peers.
• Utilise excellent customer service skills and exceed customers’ expectations.
• Report potential client-facing risks.
• Report customer feedback and potential product requests.
• Troubleshoot, maintain, and support a wide range of systems.
• Ensure Service Level Agreements (“SLAs”) are met.
• Prioritise and manage several open issues at one time.
• Apply a high level of attention to detail.
• Collaboration with other technical resources and third parties.
• Documentation of processes and procedures along with creating guides where required for the Team.

Skills & Experience Required:

• Strong MS Windows knowledge W10/Server 2012/2016/2019
• Experience administering Linux operating systems and integration with MS Windows both desktop and server
• Good understanding of IT security practices, systems patching
• Strong knowledge of VMWare
• Knowledge of SAN setup and administration.
• Networking skills in LAN and WAN.
• Knowledge of systems resource allocation and management.
• Veeam backup technology and implementing backup strategies, administering backups.
• Linux.
• PowerShell scripting, C programming or Unix shell scripting.
• SQL Server database administration and scripting.
• SharePoint 2010/2013.
• Apache Webserver / IIS configuration and support.
• SCCM.
• Lumension end device protection.
• SolarWinds Orion or LEM.
• SCCM knowledge of creating PC builds would be useful.
• LAN and WLAN administration.
• Administering and supporting IT tools, SolarWinds / Proxy servers / DMZ requirements.
• Administering Veeam backups for multiple systems.
• Administering security and software updates on multiple systems.
• Supporting mobile device management tools.

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Job Reference: RL6582