IT Administrator (Contract)

Our Global Enterprise client is looking for an Administrator to process leaver requests and Incidents/requests management of IT tickets.

Start Date: ASAP
Duration: up to 30 days (initially)
Pay Rate: £100/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £112/day (includes rolled up holiday)
IR35 Status: Inside
Location: Edinburgh

Responsibilities:

• Take ownership for customer hardware request and break-fix incidents.
• Scheduling and manage engineer’s workload.
• Deal with customer escalation and escalate up when required.
• Able to multitask and plan schedules.
• Accuracy and Attention to detail is paramount.
• Ability to work under their own initiative.
• Ability to work under pressure within a fast-moving customer environment.
• Experience of ServiceNow IT Service Management Platform.

Soft Skills:

• Flexible approach and ability to work co-operatively within a newly created team environment.
• Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.
• Experience in operationally supporting large, complex technical environment.
• Methodical and structured in their approach to tasks.
• Capability to organise and prioritise tasks.
• Strong interpersonal skills to establish/maintain relationships and interact with team members.
• Strong organisation and time management skills.
• Strong analytical and problem-solving skills.

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Job Reference: RL7817