Level 2 Service Desk Engineer

Location: Milton Keynes/Hybrid
Salary: £28,000 to £32,000 (DOE) + Benefits
Start Date: ASAP

Please note this role unfortunately does not offer sponsorship.

The Company:
Our client is a Microsoft Gold Cloud Platform and Gold Cloud Productivity Partner and Cloud Solutions Provider (CSP). They specialise in Enterprise Solutions and work closely with clients in the Public Sector. They are one of only five Microsoft Azure BCDR black belt partners in the UK. They are also the global leader in the delivery of Azure StorSimple solutions, ExpressRoute and G-Cloud certified.

The Role:
Our client is looking for an experienced Level 2 Service Desk Engineer to join their team and provide support to one of their many clients based in Milton Keynes. They are looking for a knowledgeable individual and who has developed some great skills having worked in the technology industry, previously providing support at a 2nd Line level or above. This means you’re pretty caught up when it comes to taking ownership of tickets allocated to you and managing them through resolution or escalation. You’re all about being able to ensure Service Level Agreements (“SLAs”) are met and so troubleshooting, maintaining and supporting a wide range of systems is just as important to you as answering queries and complaints, reporting client facing risks and customer feedback. You will be part of a team, this means you`re a team player open to collaboration, ensuring personal and team objectives are achieved and will have further guidance when needed. You will be required to work from their office in Milton Keynes 2 days per week.

You will have experience in – Essential Technical Knowledge:

• Office 365
• All MS Windows server platforms
• All MS Windows desktop operating systems
• Active Directory
• PC & server hardware
• Apple devices and Mac OS
• Apple mobile technologies
• Android & Windows mobile technologies

Desirable Technical Knowledge:

• ConnectWise
• Datto RMM
• Hypervisor / VMware
• vSphere
• Azure
• SharePoint
• Intune
• Firewalls
• Networking

Desirable Qualifications / Certifications:

• MCSA
• ITIL foundation
• MCITP: Server Administrator or MCSE: Windows Server
• CCNA
• MD-100
• MD-101

To apply for this Level 2 Service Desk Engineer Job, please click the button below and submit your latest CV.

Job Reference: RL6768