ServiceNow Administrator (Contract)

Our Global Enterprise client is looking for a ServiceNow Administrator to work with a key customer and its business stakeholders to support the critical data required to run a refresh service. The successful candidate will be an integral part of the team, helping them move forward during a period of growth ensuring current offerings are delivered to the highest possible standard.

Start Date: ASAP
Duration: 85 days (initially)
Pay Rate: £300 p/d (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £340 p/d (includes rolled up holiday)
IR35 Status: Inside
Location: Remote with occasional travel to Hatfield
NOTE: Active SC Clearance is highly desirable.

Responsibilities:

• Configuration of key data within customer’s ServiceNow platform, including but not limited to: Locations, Schedules, Appointments, Assets, Stockrooms, Work orders.
• Perform routine triage and troubleshooting of issues affecting service, working with internal IT teams to diagnose complex issues.
• Support ad-hoc requests for information and statistics.
• Recommend service and system improvements, raising requests for this where required documenting the problem statements, workarounds, and desired outcomes of change.
• Create and maintain operational documentation.
• Maintain a level of ServiceNow accreditation and keep up to date with new features and functionality.
• Work with other team members and stakeholders to ensure a consistent way of working.
• Understand and communicate business process and system changes, along with the impacts and benefits they provide.
• Review release notes ahead of changes to assess process impacts and validate systems still function as expected during and after new releases and upgrades.
• Act as a subject matter expert for ServiceNow and the DLM refresh process within the business area, sharing knowledge with various teams to help everyone get better at serving our customers.

Essential Skills:

• 6+ months of experience in an administration/co-ordination role focused heavily on ServiceNow.
• Have a good understanding of the key components of ServiceNow e.g. tables, fields, reports, business rules, flows etc.
• ServiceNow certified to the level of System Administrator, or similar certifications/accreditations that demonstrate key knowledge of ServiceNow.

Desirable Skills:

• Other relevant ServiceNow accreditations/micro certifications, particularly relating to ITSM, FSM, Asset management, and Walk-up experience.
• Ability to read and understand JavaScript.
• A foundational understanding of integrations.
• Transferrable skills from previous employment and a knowledge of how these will prove beneficial in this role.

Soft Skills:

• Excellent communication skills to bridge the gap between technical and non-technical stakeholders.
• Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously.
• A desire to further technical ability through formal training self-learning.

To apply for this SC ServiceNow Administrator Contract job, please click the button below and submit your latest CV.

Job Reference: RL8037