Could AI bridge the IT skills gap?

Could AI bridge the IT skills gap?

Date: 28 February 2018
Ref: PR006
No. of words: 911
For immediate release

Artificial intelligence (AI) has not always had favourable representation in pop culture. In Stanley Kubrick’s 2001: A Space Odyssey (1968), homicidal supercomputer Hal demonstrated how AI could surpass the intelligence of a human — and for humans, the results weren’t so great.

In reality, AI threatens our jobs more than our lives. Since the introduction of robots to automotive production lines in the 1960s, the threat that automation poses to manual jobs has been widely understood. However, the machine economy now comprises of much more than mechanical muscle. Advances in artificial intelligence and automated software are now threatening more functional and intelligence-driven roles, including those in IT.

Estimates suggest that up to 80% of jobs in the IT sector could be at risk as a result of automation.

Britain is experiencing a severe skills shortage in the IT sector. According to the UK Commission for Employment and Skills, 43% of vacancies in these sectors are difficult to fill. Perhaps ironically, the IT skills gap has been caused by the overwhelming success of the UK technology sector. Yet, this success isn’t enough to entice young people to take up a career in IT.

That’s where AI steps in.

One of the criticisms of the IT industry is that the sector isn’t attractive to young people. According to a Mondelez International survey of more than 1,500 teenagers, 44% believed that science, technology, engineering and maths (STEM) subjects were uninteresting. What’s more, almost half of the participants considered STEM subjects as less enjoyable than other subject areas. However, AI could take on the so-called tedious aspects of jobs in these industries.

Physical automation is often implemented to take on the menial and repetitive jobs humans don’t want to do — think industrial robots for bin-picking and box opening operations in manufacturing plants. For the IT industry, the scenario could be similar.

We are not suggesting that all IT vacancies are filled with AI-powered computers. That wouldn’t solve the problem. However, by implementing automation to take on more functional IT tasks, like data entry, basic programming and data migration, the sector could become a much more attractive career path for young people.

Automation-sceptics will argue that humans could easily do this grunt work, but this comes at a higher cost in person-hours, decreased job satisfaction for employees and with a greater margin for error. You don’t have to be a rocket scientist (or a computer scientist) to recognise that a disinterested employee is more likely to make mistakes.

According to IBM’s Cyber Security Intelligence Index, over 90% of cybersecurity incidents are down to human error — clicking bad links, opening unsafe attachments and failing to keep passwords secure. Unlike us troublesome humans, AI can automatically identify phishing websites, malware attachments and encrypt files to reduce the number of cyber security incidents.

One of the biggest arguments against AI is that the technology will replace human employees entirely, leaving Britain’s IT workers without any opportunities. But, we know that’s not true. There’s no denying that some lower-value IT jobs are at risk of being automated. But, ironically, many computer-related jobs are among the least threatened by these AI-charged machines.

The more our economy relies on automation, the more we’ll need talented IT workers that can implement and manage this technology — not just for the computing world, but for other industries including manufacturing, warehousing, retail and energy. As an example, a study by the Bureau of Labor Statistics suggests that the number of computer analysts required will jump by 21% before 2024.

That being said, before we can pave paths for Britain’s future IT workers, we need to bridge the current skills gap with automated technology. Britain’s digital sector is booming, and as a result, it is creating jobs at twice the rate of other industries. Take the first quarter of 2017 as an example, 12% of all British job postings were for technology positions.

By filling some of these functional, low-value roles with automated technology, Britain’s existing IT workers can battle for the prestigious positions that require real human aptitudes like creativity, judgement and imagination.

Britain is already regarded as the digital capital of Europe, turning over an impressive £170 billion in 2016. The nation is also a hub for investment, receiving over 50% more investment than any other European country. By addressing the skills shortage with greater investment in automation, things could get very exciting for Britain’s IT sector.

Kubrick’s dystopian vision of AI in 2001: A Space Odyssey may not have been entirely accurate. AI doesn’t pose a threat to our lives; nor will it have an outwardly negative impact on the job opportunities in the IT sector.

The introduction of AI could help to bridge the IT industry’s widening skills gap enabling employees to work collaboratively with their AI-counterparts — completing valuable tasks, while automation manages the boring bits.

Ends: 911 words

Editor’s note:

During the last decade, Curo Talent® has built the most respected Microsoft freelance community in the UK. Utilised by Microsoft UK and users of Microsoft technology, their contractors empower organisations with capacity and scale to sell or deliver more.
Curo is more than a recruitment agency. They work in partnership with Microsoft freelance experts offering them relevant, interesting and leading-edge contract jobs.

For further information contact:

Graham Smith, Head of Marketing
Curo Talent, 400 Thames Valley Park Drive, Thames Valley Park, Reading, RG6 1PT
Telephone: +44(0)7954 992 403