IT Service Desk Engineer

Start Date: ASAP
Location: Bedford (Fully Onsite)
Salary: £25,000 + fantastic benefits

Please note this role unfortunately does not offer sponsorship.

The Company:
Our client is a Microsoft Gold Partner specialising in Enterprise Solutions, working closely with clients in in Public Sector.

The Role:
Our client is looking for an experienced Level 1.5 Service Desk Engineer to join their team and provide support to one of their many clients based in Bedford. They are looking for a keen IT professional and who has started their career in IT service desk and support and has some experience working in the technology industry. This means you understand the process when it comes to taking ownership of tickets allocated to you and managing them through resolution or escalation. You ensure Service Level Agreements (“SLAs”) are met and so troubleshooting, maintaining and supporting a wide range of systems is just as important to you as answering queries and complaints, reporting client facing risks and customer feedback. You will be part of the Service delivery function/ team. This means you`re a team player open to collaboration, ensuring personal and team objectives are achieved and will have further guidance when needed. You will be required to work fully onsite from their office in Sharnbrook, Bedford .

Experience:

• 1-2 years’ experience as a service desk engineer supporting SME’s.
• 1-2 years’ experience in a field services role supporting SME’s.
• Experience of working in a customer facing role
• Familiar with working to SLA’s to meet both customer and contract requirements

Responsibilities:

• Meeting SLA’s and client expectations
• Log all customer issues, queries, and requests into the ticket management system;
• Provide level 1.5 server, network, and desktop technical support, diagnosing customer issues, and providing a high level of first time fix;
• To action hardware configurations and software installations.
• Manage and work to internal and customer SLA’s, escalating any concerns.
• Create and maintain customer specific infrastructure documentation.
• End to end ownership of problem resolution.
• Managing client expectations through clear communications.
• Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.

Technical Requirements:

• Veeam backup and replication
• MS Windows Server Technologies (Intermediate knowledge)
• Office 365 – key area
• Active Directory
• VMWare VSphere

Desirable:

• Firewalls, Router, Switches & VPN Technologies
• Firewalls, Routers & VPN’s – install, configure & troubleshoot.

To apply for this IT Service Desk Engineer job, please click the button below and submit your latest CV.

Job Reference: RL7076